Establishing Clear Internal Communication Channels - incident response team; communication protocols; regular status updates; customers and partners; regulatory authorities; law enforcement; legal counsel
Emphasizing Collaboration with Stakeholders - third-party providers; insurance carriers; internal teams
Maintaining Confidentiality and Managing Public Relations - confidentiality; public relations strategy; transparency and reassurance
Formalizing the Incident Response Team Activation Process - contacting the SOC; alerting mechanism
Designating a Point Person for External Communication - crisis communication role; coordinated response
Creating Criteria for Law Enforcement involvement - critical decision points; internal notifications
Developing Communication Templates for Customer Outreach - pre-approved templates; flexibility in templates
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In the ever-evolving landscape of cybersecurity threats, car dealerships must prioritize effective communication and coordination during cyber incidents to protect their customer data, maintain business continuity, and safeguard their reputations. A well-prepared incident response plan is essential, which should include a comprehensive communication strategy and clear coordination protocols.
This module explores the critical role of communication and coordination during cyber incidents in car dealerships while delving into the key points.